About Us

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• Monday Orders:
  
  • Before 12 PM → Ships same day, arrives Wednesday
  • After 12 PM → Ships Tuesday, arrives Thursday
• Tuesday Orders:
  
  • Before 12 PM → Ships same day, arrives Thursday
  • After 12 PM → Ships Wednesday, arrives Friday
• Wednesday Orders:
  
  • Before 12 PM → Ships same day, arrives Friday
    If your order is submitted Wednesday AFTER 12pm, it will ship the following Monday & arrive Wednesday.
    If your order is submitted Thursday – Sunday, it will ship the following Monday & arrive Wednesday.

*Product must be placed in a refrigerator the same day it arrives, our product is heat sensitive & can spoil if left outside for an extended period of time. We recommend immediately refrigerating the product, if that is not possible, refrigerate it between 1 & 2 hours of delivery.

Here’s a polished, concise version you can use for your website or FAQ:

All orders are shipped via 2-day mail. Reflections products are made fresh, so we use shorter transit times to ensure you receive the freshest Sea Moss Gel and herbal items.

We do not accept refunds or returns. We will only refund E-commerce orders for damaged or spoiled products. We want you to be fully satisfied with your purchase. In the unlikely event that you are dissatisfied, please email us at info@reflectionsokc.com with any questions or concerns. Please include your order number in the subject of the e-mail.

In the unlikely event that your package arrives damaged, please email us at info@reflectionsokc.com
Please include the following:

-Your order number in the subject of the e-mail.
-Pictures of the bottles as well as the box
-Pictures of the front bottle codes located above the front label

Satisfaction Guarantee:
We want you to be completely satisfied with your purchase. If you have any questions or concerns, email us at info@reflectionsokc.com and include your order number in the subject line. Each case is evaluated individually.

How Sea Moss Stays Fresh During Shipping:
All Sea Moss Gel orders are made fresh and shipped via 2-day mail to minimize transit time. Products are packed securely to maintain quality, and refrigeration is recommended immediately upon arrival. Keeping your gel chilled ensures it stays fresh and preserves its natural texture and consistency.

Your security is our top priority. Reflections Las Vegas uses SSL encryption to protect your personal and payment information. All transactions are processed through trusted payment gateways, ensuring your data remains safe and confidential. Shop with confidence knowing your information is secure.

Shipping Notifications:
Once your order ships, you’ll receive a confirmation email with tracking information. If you don’t see it, please contact us at info@reflectionsokc.com and we’ll gladly assist you.

Your order number is included in the confirmation email sent immediately after your purchase. Please refer to that email for tracking and customer service inquiries.